Our primary goal is to make all of our customers 100% satisfied. If you are not satisfied with your TrumpyBag, you may return the item within 14 days from the order date for a full refund, no questions asked. If you need to return an item, it must be returned in the same condition in which it was received, and it must include all items that were in the original package.
RETURNS & EXCHANGES
- RETURNS & EXCHANGES
What is your return policy?
How to return an item?
To complete a return, please send us an email with your confirmation number. Once your return request is approved, we will send you the return address and you can return the product through a carrier of your choice. You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Shipping costs are the responsibility of the customer. We recommend that you package the products appropriately and use a trackable, insured service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
When will I get my refund?
Your refund will be processed as soon as the product is received by our warehouse and it usually takes between 2-3 business days for the refunds to be credited to your bank account.
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the payment provider. If you do not receive your refund within 14 business days, please contact us for assistance.
I have received a damaged / defective item, what do I do?
If you believe you’ve received a damaged or defective item, please contact us and be sure to include the following information:
- The order number & your current shipping address so we can reship to.
- Photographs of the defective or damaged item
- Description of how the product arrived (damaged box at arrival?)
We’ll respond as quickly as possible and make it our priority to resolve this situation as soon as possible.
Will I be refunded the full value of my order?
As soon as we receive your returning package, a full refund will be issued back to your original payment method within 2-3 business days. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Have you received my exchange package?
You will be notified by email once we receive your exchange package.